Terms & Conditions

Product

  • Our products conform to UK and EN standards
  • Dimensions, wattages and descriptions are stated as a guideline to assist the consumer and are not to be taken as precise.
  • Description and finishes are given as a guide only to assist the consumer and therefore do not constitute a legally binding contract
  • Products may differ slightly from images shown.
  • Colours may vary from batch to batch so it is important when ordering to order sufficient lights to complete a project.
  • IP68 specifications: Can be submerged in depths of up to 1m for a period no longer than 60 minutes.

Shipping

  • Free delivery relates to UK Mainland only all other destinations, usual postage charges apply
  • For all other destinations please contact us
  • Orders are usually despatched same day on orders placed before 1pm Monday to Friday
  • Goods will be sent using a 24 hour courier service (over the value of £20)
  • All deliveries require a signature. If no one is at the address when the courier calls then often they will try a neighbour. If you do not consent to this, please contact us
  • at the time of ordering so we can let the courier know.

  • The courier service is next working day Monday-Friday and delivery can take place between 8am and 4pm.
  • Goods will be despatched usually same day Monday to Friday if placed before 1pm.
  • We reserve the right to change delivery prices without prior notice
  • The following postcodes along with UK Offshore addresses will be sent Royal Mail Recorded:AB37-56
    GY
    HS
    IV
    KW
    PA20-76
    PH15-50

Warranty

  • All products carry a one year warranty from the date of order. All clearance and sale items are warrantied for a period of 3 months.
  • In the event of a fault occurring the product will be repaired or replaced according to the nature of the fault
  • Any item thought to be faulty must be sent back complete to us for testing prior to a replacement being sent
  • The warranty is deemed void if the goods have been installed incorrectly or damaged during installation
  • The warranty is deemed void if the goods have been damaged by use of the product not intended for the purpose or mistreated in a way as to bring about a fault

Returns Policy

  • To return goods for any reason please contact us for a returns authorization number which must be displayed outside the packaging of the returned item
  • Goods without an authorisation number will not be accepted
  • Goods must be returned in the original condition and packaging. We cannot accept items that have been damaged.
  • Goods must be returned at the expense of the consumer by registered means
  • We reserve the right not to accept a return and provide a refund on goods after  14 working days of receipt of the item by the customer, which are returned  for reasons other than a damage or fault with the item
  • Items returned after 14 days from the date of receipt may incur a £10 restocking fee
  • Refused delivery of an item is subject to a charge of £18 which will be deducted from any refund

Faulty Goods

  • Any damages, faults or missing parts must be reported to us within 48 hours of receipt of goods. Seal Designs Ltd cannot  accept responsibility after this period
  • Faulty or damaged goods upon receipt by the consumer will be replaced or refunded
  • We will not be held liable for any costs incurred due to faulty goods i.e. installation fees

Refunds

  • All products carry a 14 day money back guarantee
  • We must be notified in writing or by email of your intent to return goods for a refund and a returns authorisation number must be obtained
  • Items must be returned unused and in original packaging
  • The cost for returning an unsuitable item must be met by the consumer
  • Refunds on unsuitable items will be issued less the cost of the original delivery charge upon verified receipt of the returned item.
  • We have the right to refuse refunds for failure to meet the above criteria

Installation

  • All electrical work involving mains electricity must be installed by a qualified professional
  • The mains supply must always be isolated prior to installation
  • Incorrect installation can void the warranty
  • Installation tools and accessories are not supplied
  • Make sure that the hex bolts are fully tightened on the drive over lights to ensure that they are sealed from water ingress.
  • Liability will not be accepted for personal injury
  • We would advise that the wiring be housed in conduit for any outdoor installation to protect against damage from wildlife
  • It is also advisable that reasonable planning go into the installation of our products to enable removal should the need arise to remove or replace a fitting